Refunds & Replacements

Our promise

Every order is designed by hand in our Lancaster shop with fresh flowers. If something isn’t right, we want to know — your satisfaction matters more to us than any single order.

If something is wrong with your order

1. Contact us within 24 hours of delivery or pickup through email at support@miasflowershop.com, our contact page, by phone at (717) 341-4678, or in person at 614 N Duke St, Lancaster, PA 17602.
2. Send a photo of the arrangement and tell us your order number.
3. We’ll arrange a replacement of the same or similar value or, if you prefer or a replacement isn’t possible, a refund or store credit.

Because flowers, plants and inflated balloons are perishable, they can’t be returned or exchanged.

What’s covered

• Flowers that arrive damaged or wilted.
• A design that is clearly different from what you ordered, beyond the substitutions described below.
• A delivery we missed or made to the wrong address by our mistake.
• Balloons that arrive deflated or popped.

What’s not covered

• Substitutions of flowers, colors or containers of equal or greater value that keep the style and value of your design, as explained in our Terms & Conditions.
• Deliveries that couldn’t be completed because of an incorrect address or phone number, or because the recipient wasn’t available and the order couldn’t be left safely.
• Orders not picked up on the selected date.
• Normal wilting after several days, damage after delivery, or balloons that lose float or pop after delivery.

Cancellations & changes

• Cancel at least 24 hours before the delivery or pickup date for a full refund.
• Within 24 hours of the date — or for same-day orders — we may already have prepared your order. We’ll refund what we can, or offer store credit for the full amount.
• Changes to the date, address or card message are free if we hear from you before the order leaves the shop.
• If your delivery has already been sent with a driver, the delivery fee can’t be refunded.

Events, weddings, custom designs & rentals

These orders are confirmed with a written quote, which sets the deposit and cancellation terms. Because flowers and materials are ordered specifically for your event, deposits are generally non-refundable once materials have been purchased; your quote will say exactly what applies.

How refunds are paid

Refunds go back to the original payment method. Card refunds usually appear within 5–10 business days, depending on your bank. Orders paid in the shop are refunded in the shop or as store credit.

Contact

Reach us through email at support@miasflowershop.com, our contact page, by phone at (717) 341-4678, or in person at 614 N Duke St, Lancaster, PA 17602. We’re happy to help in English or Spanish.